Refund Policy

This Refund Policy applies to Sprouting Tracker (“the Service”), operated by On The Grow, LLC (“we”, “us” or “our”). Please read it before subscribing.

1. Try it before you pay

We offer a 7-day free trial with full access, so you can find out whether the Service suits how you sprout before any money changes hands. The length of the trial and the date it ends are shown to you before it starts.

A trial converts into a paid subscription unless you cancel before it ends. We will try to email you a reminder before that happens. Cancelling during the trial costs nothing and you will not be charged. This is the point at which to decide, because refunds are not available afterwards.

2. No refunds once a payment is taken

We do not offer refunds for the Service. Subscription fees are final, and this covers:

• Any monthly or yearly subscription payment
• Any one-off purchase or upgrade
• Any part of a period already paid for. We do not prorate or refund unused time.

By subscribing you agree to this. The free trial in Section 1 exists so that nobody has to pay to find out whether the Service works for them.

Where the law says otherwise, the law wins. Some places give consumers a statutory right to cancel or to a refund that cannot be signed away. Nothing in this policy removes a right you have under the law that applies to you, and we will honour any such right.

3. Cancelling

The person who owns the account may cancel at any time from within the app, through the billing portal in Settings. No phone call and no email are required.

Cancelling stops future charges. It does not refund the current billing period or any period already paid for. Your access continues to the end of the period you paid for, then ends. Subscriptions renew automatically at the then-current price until you cancel; there is no contract term and no cancellation fee. If you ask us to delete your account, we cancel any live subscription at once, and we do not refund or prorate the current period.

Your records are not deleted when you cancel. Your jars, your rinse history and your seed records stay exactly as they are. When your plan ends, the app closes apart from Settings and Help. To get a copy of your records while you have no plan, write to us. Subscribe again and everything is where you left it. If you want the account itself removed, Section 7.2 of our Privacy Policy says how.

4. Billing errors and duplicate charges

If you were charged in error, charged twice for the same period, charged after cancelling, or charged an amount you did not agree to, that is not what this policy is about. Write to us and we will put it right. Email info@onthegrow.net with your account email and a short description, and we will investigate and respond within a reasonable time.

5. How payments are processed

Subscriptions are billed through Stripe. Your card details are handled by Stripe under its own terms and we never receive or store a full card number. If in future you subscribe through a different channel, such as an app store, that platform’s own payment and refund rules may also apply to your purchase.

6. Changes to this policy

We may update this Refund Policy. The “Last updated” date at the top reflects the latest version, and changes apply to payments made after they take effect.

7. Contact

For anything about billing, a charge you do not recognise, or trouble cancelling, write to us. Include your account email so we can find you quickly.

For the full terms of use, including Section 8 on subscriptions and billing, see our Terms of Service.